Common
Questions
Welcome to our FAQ center. Here we address the most frequent inquiries regarding our aggregate products, delivery logistics, flexible ordering processes, and accepted payment methods. Our goal is to ensure a seamless experience from your initial quote to final delivery at your project site.
Frequently Asked Questions
What products do you supply?
We offer a diverse selection of landscape stones and boulders, along with aggregates such as sand, gravel, and clear stones for all your projects. We deliver too!
How do I place an order?
Orders can be placed by calling our office directly at (920) 894-3890 or by visiting our location in Kiel. For large projects, we recommend starting with a quote request through our website.
What are your delivery policies?
We offer professional delivery for bulk materials. Delivery fees are calculated based on the distance from our yard and the volume of material ordered. Please call for current scheduling availability.
What payment methods do you accept?
We accept cash or check only. Please note that we do not accept credit or debit cards. Payment is typically required at the time of pickup or delivery.
Is there a minimum order quantity?
All materials are sold and weighed by the ton. We do not have minimum order quantities.
What are your operating hours?
Please check our hours on the website or Facebook as they change with the seasons. We recommend arriving at least 15 minutes before closing for scale weighing and loading.
Do I need an appointment to pick up material?
No appointment is needed during business hours. Our hours are posted on our website and Facebook page.
How do you sell rock and aggregates?
We sell in bulk. Nothing is bagged. Our materials are weighed, so we sell by ton. (2000# = 1 ton)
Can I pick up material in my pickup truck or trailer?
Yes—we will load you safely. We load with a loader and have very skilled loader operators. We can also help determine how much weight your vehicle can safely haul.
Do I need to tarp my load?
Yes. We strongly recommend tarping small stones, sand, gravel, or any material that contains fines to prevent loss during transport.
What if I have an open-sided trailer?
All open-sided trailers must have a tarp laid down before loading. We also recommend sideboards, mesh, or another barrier to prevent material from blowing or spilling onto roadways. Loose material can become a roadway hazard. We take safety seriously and ensure that every load leaving our yard is transported responsibly. If a load cannot be properly secured or transported safely, we reserve the right to refuse service for that load.
Do you charge to load?
If we load your vehicle with less than 2 tons, we do charge a small loading fee.
Do you have samples?
Yes! When you arrive, please stop in the office for instructions. We’ll provide sample bags, and you’re welcome to take them into the yard and fill them directly from the bins.
Can I fill buckets, pails, or containers?
Yes! We offer 5-gallon pail pricing for our materials. Payment must be made in cash for pail purchases. We simply count the number of pails filled. Pricing per pail varies by product.
How much can a wheelbarrow hold?
Typically, a standard wheelbarrow load is about 300 lbs of material, or 0.15 tons. A larger wheelbarrow can range between 400 and 700 lbs, or 0.2 to 0.35 tons.
Does Kiel Sand & Gravel, Inc. install the stone?
We do not provide installation services, but we’re happy to deliver your materials. We also have a trusted list of local landscape contractors we’re happy to recommend.
Are we open all year?
We do stay open, but our hours change based on the seasons. See our website or Facebook page for updated hours. During the winter months, we do have sand/salt mix as well as road salt for our customers.
Do you deliver?
Yes! We deliver. No load is too big or too small.
Where can you dump the materials when I order a load for delivery?
We will make every reasonable effort to place materials in the location requested by the customer. However, our drivers are trained professionals and have full authority to determine whether a dump location is safe and accessible. If a location is deemed unsafe or poses a risk of personal injury, vehicle damage, or property damage, the driver may refuse to dump in that location. The customer assumes responsibility for any potential damage to property, including but not limited to: · Concrete · Asphalt · Driveways · Sidewalks · Lawns · Landscaping · Underground utilities
Can you dump-spread the material when delivered?
Some of our trucks are set up to spread-dump. The driver will adjust the tailgate chains and lift the bed while moving slowly to spread material. Successful spread dumping requires dumping on firm, level ground while moving slowly forward to ensure even load distribution. For safety reasons, we will not spread-dump during rainy or cold weather, or when the materials are wet or frozen. Wet or frozen materials can become stuck in the box, leading to an uneven load that may cause the truck to tip. It is also critical to avoid soft surfaces, uneven terrain, or steep inclines to prevent tipping. All spreading is at the driver’s discretion. There is an extra cost for dump-spreading as it takes more time.
Why do we ask if there are wires or branches in the area where we drive/dump?
Our trucks are tall, and when the dump box is raised, they extend even higher. Low wires or branches can create a serious safety hazard and cause damage. We ask in advance to ensure a safe delivery for everyone involved.
How deep should I install landscape stone?
Most decorative stone is installed 2-3” deep.
Should I use landscape fabric under stone?
Yes, fabric is recommended to reduce weeds and keep the stone separate from the soil. We do not sell fabric, however.
Will the stone’s color fade?
Natural stone maintains its color very well. Some slight weathering over time is normal.
Why do some products vary slightly in color?
Natural stone comes from the earth, and color variations are completely normal. During the mining process, different veins of stone may contain varying mineral deposits. These natural minerals — along with exposure to water and oxidation — can create subtle differences in color from load to load. These variations are a natural characteristic of stone and part of what makes each project unique.
What is the best material for dog runs?
A rounded Pea Stone (3/8”) is a favorite for dog runs due to its excellent drainage, ease of cleaning, and comfort on their paws.
What is the best material for chickens?
A coarse sand, like Concrete Sand, is perfect for their natural behaviors like dust bathing, scratching, and foraging for grit.
Potholes – How to Fix Them?
1. Dig out the pothole down to the firm base.
2. Remove water, mud & loose gravel. (If the base is soft, dig deeper until you reach firm ground.
3. Add a base layer of clear stone (1 ½” Clear Fractured if you are over 2” deep, ¾” Clear Fractured if you are less than 2” deep).
4. Compact it with either a tamper or drive over it slowly.
5. Use 7/8” Limestone Gravel for the top layer. Fill it slightly above grade as it will settle.
6. Compact the surface (drive over it or use a compactor).
Tips:
· Fill potholes promptly to prevent them from growing.
· Regrade your driveway periodically to maintain drainage.
· Avoid adding only small gravel without a firm base – it will sink again.
(See the photo)